Orders are generally processed on the same working day of receipt of payment (by midday) or the following working day for products in stock, products that are not available and bookable depending on the availability of the manufacturer, usually return to stock after 5-7 working days after receipt of payment and are then shipped.
Customers are advised to check the accuracy of the contact details provided during registration for the correct receipt of orders.
After the order has been shipped, it will not be possible to change the delivery details of the order.
Customers are advised to provide contact details where someone is always available to deliver / accept the order.
In case of non-collection of the order, after the second failed delivery attempt, in case of stock due to impossibility of delivery of the package, the order will be automatically canceled.
Rocri Srl reserves the right to deduct from the value of the order the costs of storage and management of the order not collected with a minimum of 20.00 euros to fully cover the costs of storage and management of the uncollected order.
The goods travel at the risk of the buyer, who, in his own interest, must check the integrity of the packages before collection, including packaging materials such as scotch tape and metal strapping and the quantity of goods received.
Any complaints must be made directly to the carrier at the time of delivery, placing a written control reserve on the courier's proof of delivery.
In case of no dispute to the carrier on the integrity of the packaging, it will not be possible to make claims later on.
It is possible to purchase shipping insurance to cover theft and loss by the courier.
For transport Rocri S.r.l. uses the main couriers according to destinations and goods.
The goods are intended delivered ex works at our store in Rome.
Normally, for the main Italian locations, excluding islands and disadvantaged locations, delivery takes place the working day following shipment, otherwise in 2-3 working days.
For shipments to Europe and the rest of the world, delivery takes 3-7 working days depending on the location.
The delivery terms are purely indicative and have no contractual value.