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1. GENERAL CONDITIONS
The general conditions of sale, listed below, are valid for any order placed with Rocri srl and they are essential part of each order.
Any changes to these terms and any special conditions must be expressly agreed in writing.
By placing an order, the Customer declares to have read all the informations provided to him during the purchase process, and to accept the general conditions below.
The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.
Orders are carried out directly on the site, and the transaction is done on a secure server ssl.
If the order is correct i twill be confirmed by an e-mail, sent to the email address supplied by the customer in the hours after the order.
The goods travel at your risk and the customers, in their own interest, must check the integrity of packages and quantity of the goods received before sign socument to express courier.
All claims must be filed directly with the carrier at the time of delivery.
It’s possible to buy shipping insurance to cover partial theft and loss by the carrier during the purchase process.
The goods are delivered ex our shop in Rome.
The terms of delivery are purely indicative and not contractual.
For items out of stock, please refer to the menu Next orders to calculate the supposed day of shipment.
All prices quoted are VAT included for Italy and european countries, while are VAT excluded for the rest of the world.
Rocri srl reserves the final right to make changes to the prices published in case it becomes necessary.
The prices of the items sold online may differ to the prices of the same items in the store, we recommend that you purchase, or reserve a product through the website, before going to the store.
6. RIGHT OF WITHDRAWAL
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a reference to VAT), has entitled to rescind the purchase contract for any reason, without explanation and without penalty, except as described in the following paragraph.
To exercise this right, the customer must send to Rocri srl a notice to that effect within 10 working days from the date of receipt of goods.
Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to: Rocri srl Via Bari 2 00161 Rome, or by telegram or fax sent within the period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, must be sent within 48 hours.
Once you have received the notice of termination, we’ll give the customer instructions on how to return the goods which must be received Rocri srl within 10 days from authorization.
The right of withdrawal is subject to the following conditions:
-The law applies to product purchased in its entirely, it can be exercised only on the withdrawal of the product (eg accessories, attachments, etc. ...);
-The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...), to limit damage to the original package, we recommend , to put it in another box should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product;
-According to the law, the shipping costs for return of the goods it’s on charge to the customer;
The shipping, until the certificate of receipt in our warehouse, is under the responsibility of the customer;
-In the case of damage to the goods during transport, Rocri srl will notify the customer (within 5 working days of receipt of goods in their stores), to let him to file a complaint against the carrier and to obtain reimbursement of the value of the property (if insured), in this case , the product will be made available to the customer for the return and canceling the request for withdrawal;
-Rocri srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
-On his arrival in stock, the product will be inspected for any damages not caused by transport.
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Rocri srl finds:
-The lack of external and / or internal packaging;
-The lack of integral elements of the product (accessories, cables, manuals, parts, ...);
-The product is damaged for causes other than its transport.
-The lack of tax records/invoice.
In case there’s no right of withdrawal, Rocri srl will return to customer the property purchased by charging the same shipping costs.
Without prejudice to the above points Rocri srl will transfer the total amount to the customer by bank transfer.
In this case, the buyer shall promptly provide the bank on which to obtain a refund (ABI - CAB – SWIFT CODE - Account of the invoice and so on).
7. RETURNS AND CLAIMS
Any disputes must be sent in writing to Rocri srl of Cristofanelli Andrea and Susanna, Via Bari 2, 00161 Rome, within 7 days of receipt of goods.
The return of merchandise must be authorized in advance by email to firstname.lastname@example.org
Authorized returns must be sent to the warehouses of Rocri srl, accompanied by original packaging including instructions and receipt or tax document.
Once we have verified the fault, if attributable to the product, the goods will be replaced.
At the sole discretion of Rocri srl in case of unavailability, the goods will be swapped for other goods of equal or greater value or credited back the purchase price of the goods.
If the failure was due to the buyer for misuse of the product or tampering and wear, the product will be returned to the purchaser who will pay the shipping costs.
All shipping charges for returns and shipments are buyer's responsibility.
You can pay online with credit cards, paypal, and money transfer.
You can pay also in our shop if you choose this mode.
9. PROPERTIES OF GOODS
Rocri srl retain ownership of the goods until full payment by the customer.
Rocri srl can not be held responsible for any inaccuracy found in the technical characteristics of the data or information relating to the products in the website www.rocrimodellismo.com and therefore does not assume any responsibility for any damage caused or received in the use of the products.
Every picture, document, software, tab, in the website can be edited or removed at any time without communications and without notice.
All products sold by Rocri srl are covered by the manufacturer's standard warranty, 24 months warranty for defects of conformity, in accordance with law 24/02.
To qualify for the warranty, the customer must keep the invoice / receipt.
The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product.
If, as a result of check by an authorized service center, the defect is not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and restoration required by the service center, and the transportation costs, if supported by Rocri srl
The guarantee of 24 months in accordance with law 24/02 applies to products that present a conformity defect, provided the product is used correctly, in accordance with its intended use and as provided in the technical documentation.
This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT).
In case of lack of conformity, Rocri srl, at no cost to the customer except shipping cost, will repair / replace or reduce the price, until the termination of the contract.
If, as a result of intervention by an authorized service center, the defect does not result in a lack of compliance with the law 24/02, the customer will be charged for any costs of verification and restoration required by service center, and the shipping costs.
In the event that, for whatever reason, was not able to make its customers a product warranty (repaired or replaced), Rocri srl will proceed at its own discretion to refund the amount paid for the product or its replacement with a similar or better product.
No damage can be obtained from Rocri srl for any delays in repairs or replacements.
In cases of return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories), to limit damage to the original package, we recommend, when possible, to put it in another box should be avoided in all cases the attachment of labels or tape directly on the original product packaging.
For any controversy refers to the Court of Rome.