How to buy on the website:
1) For customers of the European Community do the registration or login at www.rocrimodellismo.com
2) For customers of the rest of the world do the registration or login at www.rocrimodellismo.com/world
3) Choose the products you want and place them in the cart after checking the available quantity and if not available when make your purchase according to the date written in the menu Next orders.
4) Proceed with shipment and payment.
For any problem or if you have questions about how to place an order from your country please contact us at firstname.lastname@example.org
Rocri s.n.c. delivers all over the world and depending on location we use several express couriers.
At the time of shipment Rocri srl will send by email a code for tracking.
Goods travel at buyer's risk, Rocri srl is not responsible for theft or loss or damages since the goods leave the warehouse, the customer may purchase insurance to cover the value of the goods during the order.
The coverage of the goods' value has an exemption of 10% with a minimum of 27,00 euro.
Please only indicate an address where someone is available for withdrawal.
Please check on the menu Next orders when products out of stock will be ordered.
The approximate shipping time for available items is 1 working day for main Italy, 2-3 working days for Italian islands and remote locations.
The approximate shipping time for available items are 3 working days for main Europe.
The approximate shipping time for available items are 3-7 working days for the rest of the world depending on location.
Orders paid by paypal and credit card are generally shipped the next business day, if possible, orders will be shipped the same day.
For payments made by bank transfer, we will ship when the money transfer is checked.
Rocri srl is not responsible for any delays and additional costs due to customs and no responsibility can be attributed to Rocri srl in case of delay.
The invoice refers to the data provided by the Customer and the invoice will be contained in the package.
Upon delivery of the goods by the courier, the customer is required to check:
-That the number of packages delivered corresponds to that indicated in the transport document
-That the packaging is not damaged, or wet or otherwise altered, including the sealing materials.
Any damage to the packaging and/or product or the mismatch in the number of packages or particulars, must be immediately reported to the carrier, writing SUBJECT TO INSPECTION on the courier documents.
Any problems concerning the physical, correspondence or completeness of the products received must be reported within 7 days of delivery, sent by email to email@example.com.